Cancellation Policy
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Thank you for choosing Orleans bowling for your bowling experience. We understand that plans can change, and we have established the following cancellation policy to help accommodate your needs while ensuring we can manage our lane availability effectively for all our guests.
#### Online Reservation Cancellations:
1. **More Than 48 Hours Notice:**
- Customers who wish to cancel their bowling lane reservation more than 48 hours before the scheduled reservation time can do so without any penalty. You have the option to receive a full refund or to reschedule your reservation for a future date, subject to availability.
2. **Less Than 48 Hours Notice:**
- Unfortunately, if a cancellation is made less than 48 hours before the scheduled reservation time, we will not be able to offer a refund. This policy is in place because it becomes increasingly difficult to allocate the lane to another party on short notice, which impacts our ability to serve other customers and manage our operations effectively.
3. **No-Shows:**
- If you do not arrive for your scheduled reservation without any prior cancellation notice, this will be considered a no-show. In such cases, no refunds will be issued. We encourage our customers to contact us as soon as possible if they anticipate being unable to make their reservation.
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4. **How to Cancel:**
- To cancel your reservation, please email or contact our customer service team at info@orleansbowling.com. Please have your reservation details handy to expedite the process. Please allow 3-5 business days for a refund to be processed back onto your credit card.
#### Modifications to the Policy:
Orleans Bowling reserves the right to modify this cancellation policy at any time. Any changes will be effective immediately upon posting on our website. Customers with existing reservations will be notified of any significant changes to the cancellation policy.
#### Contact Us:
If you have any questions about this cancellation policy or need further assistance, please do not hesitate to contact us at info@orleansbowling.com. We are here to ensure you have a pleasant experience with us, from booking to bowling.
Thank you for your understanding and cooperation. We look forward to welcoming you to Orleans Bowling for an enjoyable bowling experience.
Version January 2024
